Shipping and Returns/Exchanges

Shipping Policy

We aim to send all orders within 3 business days of them being placed. Delivery dates and estimates are auto-generated by our shipping company and are subject to delays or changes. We are not responsible for any additional duties or taxes for customers outside of Canada.

 

Return Policy

Customer satisfaction is our biggest priority and we want you to be happy with your purchase! If it doesn't work out for any reason we accept returns and exchanges on Unworn, Unwashed, and Free Of Blemishes merchandise within 30 days of receiving an order.

Exchanges - Customer to mail item back to us at their own cost

Refund - Customer to mail item back to us at their own cost

Your refund will be processed back onto your original payment method.

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Returns/Exchanges are processed within 3-7 business days after return has been received by our facility.

 

If you would like to make a return or exchange, please send us an email at support@moshfit.shop with your name and order number along with your request.

Please make sure that the item(s) to be returned or exchanged are unwashed, unworn with original tags, and free of any blemishes or it will be rejected, not processed, and donated due to it being in unsellable condition

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Any items returned that are not sold by our company will be donated and return/exchange will not be processed

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We monitor return and exchange activity and reserve the right to refuse return ability and can charge fees for any unusual or abusive/excessive behavior with returns and exchanges

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We reserve the right to reject returns/exchanges if they do not comply with our return policy

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You will receive an email from us when the return or exchange is processed

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We do NOT refund original shipping charges when your order was first placed

 

*When starting an exchange, items will not be held until return has been processed, items are subject to become out of stock before returns are processed. If your return is processed after an item becomes out of stock you will be issued a refund.

 

International Orders:

Customers are responsible for paying all customs and return shipping fees. We have no control over customs fees and they vary from country to country.

Please include an exchange/return instruction message inside the package with below mentioned details:

   ORDER NUMBER 
  IS IT A RETURN OR EXCHANGE?
   ITEM YOU WANT IN EXCHANGE

All returns and exchanges should be mailed back to:

Moshfit Ltd.
2 Sheppard Ave E, Suite 1505
Toronto, ON, M2N 5Y7

Once you have returned the package please send us an email with your tracking number and order number to support@moshfit.shop so that we can have a record of the return.

Returns will be processed between 3-7 business days from delivery date

  • Please make sure that the item(s) to be returned or exchanged are unwashed, unworn with original tags, and free of any blemishes or it will be rejected and donated due to it being in unsellable condition
  • Personal items or anything marked final sale in the product descriptions aren't eligible for returns
  • We reserve the right to reject returns/exchanges if original items are not received in original condition
  • We do not offer exchanges on out of stock items, If the item(s) are out of stock for the exchange a refund will be issued for the items returned
  • You will receive an email from us when the return or exchange is processed
  • We do NOT refund original shipping charges when your order was first placed